FAQs

Frequently Asked Questions

Everything you and your finance team usually ask before booking a corporate stay with us.

Corporate & Billing

Do you offer corporate invoicing?

Yes. We can provide a company invoice for any booking, including your company name, address, and a PO or reference number if your finance team needs one. Just let us know when you enquire and we'll set it up before you check in.

What is your minimum stay?

Our standard minimum stay is 3 nights. Weekly and monthly rates are available for longer project, relocation, or contractor stays — get in touch and we'll put together a custom quote based on your dates.

Do you offer long-term discounts?

Yes — rates reduce automatically for weekly and monthly stays, and we're happy to agree a corporate rate for companies that book with us regularly or across multiple team members.

Are the apartments suitable for contractors?

Yes. Our contractor accommodation is set up for teams of up to 3 guests, with long-term rates, flexible invoicing for agencies or main contractors, and arrangements that can extend as project timelines shift. See our Contractor Accommodation solution for details.

Do you accommodate relocation bookings?

Yes. We regularly host employees relocating for a new role or office move, with fully furnished, temporary accommodation and flexible move-in and move-out dates. Take a look at our Relocation Housing solution for more.

How do I pay for a booking?

We accept payment by bank transfer, invoiced directly to you or your company. For stays under 30 nights, full payment is due before check-in. For stays of 30 nights or more, we take a 20% non-refundable deposit to confirm the booking, with the remaining balance due within 14 days.

Booking & Your Stay

Is check-in flexible for late arrivals?

Yes. The property uses self check-in with a smart lock, so you can arrive at any time without coordinating a handover — useful if your flight or train is delayed.

What's your cancellation policy?

You can cancel free of charge up to 7 days before check-in. For bookings of 30 nights or longer, cancellation terms are set individually and agreed with you directly when the booking is confirmed.

Can I extend my stay once I've checked in?

In most cases, yes — subject to availability. Let us know as early as possible and we'll do our best to extend your booking at the applicable weekly or monthly rate.

Do you allow pets?

We're not able to accommodate pets at this property. Registered service animals are always welcome.

The Property & Location

Where is the property located?

Our current property is in Woolwich, South East London, right on the Elizabeth line — giving direct journeys into Canary Wharf, the City, and central London. See the location page for full details.

Is WiFi included?

Yes — high-speed fibre wifi is included in every stay at no extra cost, along with a dedicated desk and chair, making the property well suited to video calls and remote work.

Is parking available?

The property doesn't have private or on-street parking, but there's a car park just a 2-minute walk away for guests who are driving.

Do you offer housekeeping during longer stays?

Yes, weekly housekeeping is available on request for stays beyond the first week — just let us know and we'll arrange it around your schedule.

Do you have more than one property?

We currently have one property live in Woolwich, with more corporate-ready stays planned as we grow across London. See our Corporate Solutions page or get in touch to be notified as new locations come online.

Still have questions?

Get in touch and we'll get back to you, usually within one business day.

Contact Us